FREQUENTLY ASKED QUESTIONS

At Derby Hotels Collection we are committed to Sustainable Development in accordance with the World Tourism Organization Declaration: Offer environmentally friendly accommodation, built and developed with sustainable and environmental criteria, designed for the comfort of its guests, meeting their expectations, taking into account that economic and strategic, social and cultural principles must produce well-being and benefits for everyone. You can access all the detailed information on our corporate website www.derbyhotels.com/en/sustainability-and-development/.

The Hotel Urban is adapted for people with functional diversity through ramps and elevators and has 100% accessible rooms (except duplex rooms). Feel free to contact our Guest Service team for any particular need.

Check-in time is 3:00 p.m. and check-out at 12:00 noon.

The closest airport is Madrid - Barajas (MAD). The journey can be done by Taxi (30 minutes and approximate cost € 30), Airport Express Bus (40-45 minutes to Cibeles and ticket cost € 5.00), RENFE Train (Airport Station T-4 to Atocha and ticket cost € 2.60), Metro (40 minutes to the Sevilla stop) or through a Private Transfer service (Contact the hotel to reserve this service). The closest metro stop to the hotel is Sevilla (L2).

Yes, the Hotel Urban offers the Michelin Star gastronomic experience of the CEBO Restaurant in addition to the offer of tapas & cocktails at the Glass Bar and on its Terrace in summer.

We are in the heart of the city, a few meters from the Congress of Deputies.

We have our own parking, no prior reservation is necessary, and at a cost of € 33.00 per car per day, VAT included. We recommend consulting in advance for large vehicles. The car park has power outlets for electric vehicles.

The Urban Hotel has a swimming pool on the terrace, open only in summer. The pool hours in the summer season are 11:00 a.m. to 7:00 p.m. The pool is not heated.

The Urban Hotel offers different types of double rooms, JR Suites and Suites with hydromassage bathtub, Duplex and a Loft Suite.

Currently a buffet breakfast with hot dishes a la carte is served, in the breakfast room at a cost of €37.95 per person, VAT included. No reservation is necessary and it is served every day from 07:30 to 10:30 (Sundays and bank holidays until 11:00). Breakfast can also be ordered in your room (subject to additional cost).

We suggest booking the STAY & BREAKFAST offer as it includes a special discount on both the price of the room and breakfast.

The nightly rate at the Hotel Urban may vary depending on the room category selected and the different offers available. You can check prices online on this same website, using the BOOKING button.

Yes, we allow pets with a maximum weight of 15kg. We recommend booking the STAY & DOG experience online in order to fully enjoy your stay at the hotel. In case of not having this reserved experience, a supplement of € 36.30 per day will be charged, including VAT. Only one pet per room is allowed.

The Urban Terrace bar and restaurant is open to the public only in summer, without the need to stay at the hotel. The pool area is for the exclusive use of the guests staying. The bar - restaurant hours are from 11:00h. to 00:00h. (Fridays and Saturdays until 02:00 a.m.)

No, all the rooms and interior spaces of the Urban Hotel are Non-smoking. In accordance with current legislation, smoking is prohibited in all interior spaces of the hotel.

No, but our Junior Suites and Suites offer a hydromassage bath.

You can access the COVID information in our Clean & Safe section.

The hotel does not have a Spa but we can recommend and reserve different Spa centers near the Hotel.

Yes, we have a small fitness room with various sports equipment.